Return & Refund Policy

We want your Hearth & Handle order to arrive in good condition and feel right for your kitchen.

Return window

Please contact us within 30 days of delivery if you need help with a return or order issue.

Condition

Returned items should be unused, in original condition, and with original packaging when possible.

Damaged or incorrect items

If your item arrives damaged, defective, or incorrect, contact us with your order number and clear photos so we can review it quickly.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

How to start

Contact us before sending anything back so we can provide the correct next steps.